Kelda Group’s principal subsidiary is Yorkshire Water - one of the ten largest water and sewerage companies in the world. It was recently ranked second in Ofwat's (the water regulator) Overall Performance Assessment, which compares the levels of efficiency provided, by the UK's ten major water and sewerage companies.
Loop was created two years ago by the Kelda Group to provide managed customer services to Yorkshire Water, since which Loop has attracted several external clients and become a profitable part of the Kelda Group.
Loop specialises in customer relationship management. It also offers clients a full financial collection service, from billing and payment processing to reminders and in-house debt recovery services
Kelda Group also owns the US water supply business Aquarion , one of the ten largest investor-owned water utilities in the US, and the largest privately owned utility in New England. Aquarion was acquired in January 2000 and was Kelda Group’s first venture into the highly-fragmented US water industry.
Following Aquarion's acquisition of four water companies
in April 2002 it now provides water to 213,000 homes and
businesses -the equivalent of approximately 677,000 people
in 52 communities in Connecticut, New York, Massachusetts
and New Hampshire
A major strategic review was undertaken in the summer of
2000. It was then decided to dispose of the Kelda Group’s
renewable energy and other peripheral environmental services
businesses.
The Kelda Group’s strategy going forward is to concentrate on three areas: water and waste water services in the UK, water services in the USA and our 46% investment in the Waste Recycling Group plc.
This new focus has already led to increased management emphasis on efficiency and service issues and allowed a greater regional focus on Kelda Group’s environmental responsibilities.
The Board at the Kelda Groupcontinues to keep under review all proposals which will assist the growth and development of services to customers, while improving the attractiveness of the water sector to capital and equity markets generally.
Kelda Group’s objective is to ensure sustainable service improvements and increased long-term investment in both infrastructure growth, essential cost maintenance and the environment.
Source www.keldagroup.com
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